Uttam Biswas is the Chief Executive Officer of the International Process Excellence Council and the Director of Zinnia Digital Services LLP. A seasoned quality professional, he brings over 22 years of experience in business process re-engineering, training, and management consulting. His expertise spans diverse industries, including Digital & Platform, Manufacturing, Banking, Financial Services, Insurance, and Civil Infrastructure.
A Six Sigma Master Black Belt and Lean Coach, Uttam leverages methodologies such as Lean, Six Sigma, and Kaizen to drive significant cost reductions and revenue enhancements for organizations.
His professional competencies include:
- Management Consulting
- Teaching, Training, and Coaching
- Business Transformation
- Change Management
- ISO Auditing
Uttam has a rich professional background with associations at major companies. He is a visiting faculty member at ICFAI Business School, Gurgaon, where he teaches Supply Chain and Operations Management. His previous roles include driving Lean Digital Transformation at Genpact, Cognitive Quality and Transformation at KPMG, and Business Excellence at Accenture Solutions.
A committed educator, Uttam has delivered over 650 hours of transformation and process improvement training, certifying more than 400 professionals. He has also conducted over 200 hours of guest lectures and mock interviews at various institutes.
Academically, Uttam holds an MBA in Marketing & Operations from ICFAI Business School, Hyderabad, and a B.Tech in Civil Engineering from Jalpaiguri Government Engineering College. He is certified as a Lean Six Sigma Black Belt by QAI Global and as an Internal Auditor by Intertek, UK. His dedication to operational excellence has earned him the Catalyst Award from UnitedHealth Group and appreciation from the CFO of a leading pharmaceutical company.